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Can I cancel or change the order (add or delete items)?
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Once the order is concluded, it is no longer possible to modify or cancel it.
It will be necessary to wait for the delivery and proceed with the possible return and/or repurchase.
For a return in case of termination, please see the instructions on our Returns & Refunds
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Can I choose delivery day and/or time?
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Unfortunately, you cannot, it is not possible to choose specific time and day. You can still try to contact the carrier directly to arrange a possible delivery date.
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Delivery Time
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Standard delivery of orders takes place on average within 3 working days from the shipment of the order*.
In case the Express service is available, delivery will be made within 1-5 working days from order shipment to all destinations.
All orders are processed automatically, therefore it is not possible to change shipping and delivery times.
Carriers do not make deliveries on Saturdays, Sundays and public holidays; delivery times may be delayed in the event of holidays. For deliveries to countries outside EEC, customs clearance procedures may cause delays beyond our original delivery estimates.
The carrier will make a delivery attempt and, in case of non-receipt, will deliver the parcel to the nearest UPS Point.
For orders made by credit card or PayPal, an administrative check may be required with order processing times up to 48 working hours.
For orders placed by bank transfer, processing and shipping times will be calculated from receipt of the credit to our bank account. Once you receive your credit you will receive an email confirming the receipt of payment.
*= 5 days for the Islands and disadvantaged areas
***** We are committed to respecting the deadlines for deliveries, but the timing can vary slightly during the most demanding periods (including sold-off). Furthermore, sporadic technical updates to our operating system, or force majeure events (such as particularly unfavorable weather conditions) could make certain delivery services temporarily unavailable or affect the time limit for placing an order as well as the scheduled delivery times. Nonetheless, we want to reassure you that we will always continue to work to limit these changes as much as possible.
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How can I check the status of my order?
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If you are a registered user, log into your My Account reserved area to view the status of your order in the My Orders section.
If you are not registered, you will still receive an email when the order will be processed from our warehouse with a link to track the shipment.
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How can I track the shipment of my order?
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All orders are sent with a tracking shipping service and, upon shipment, we will send you a confirmation email containing the link to track the progress of your parcel.
After 24 hours from sending the order you can track the shipping status by accessing the tracking page.
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How can I verify that my order is confirmed?
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If the order has been made correctly and is confirmed, you will be automatically redirected to the confirmation page where you will find your order number. You will also receive an email with all the details.
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In case of garment defects, who should I contact for assistance?
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We are very sorry if you received a faulty product and we want to help you solve the problem as quickly as possible.
For products purchased from the Philosophy stores or authorized dealers, we invite you to contact the store where you purchased them.
For purchases made online, contact the Customer Service as soon as you discover the defect and provide as much detail as possible (the order number, which item is defective, what the defect is, etc.).
A member of Customer Service will find a solution and answer your request as soon as possible.
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Is payment secure?
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For us security is extremely important, so we want you to know that your information will be encrypted and secure. Every purchase is made in the utmost security thanks to the use of certified secure servers and the adoption of the most advanced coding systems (SSL). All transactions are processed by a secure online payment gateway that transfers payment information via the highest security standard, in encrypted form: your credit card details will be totally unreadable to third parties. We only use secure connections, as shown in the "https" prefix and the padlock symbol appearing in the browser address bar. To protect your purchases by credit card, you will be asked at every order to enter the security code CVV2/CVC2/CID.
We also take the risk of fraud seriously, all credit and debit card payments are subject to validation and authorization by both you and your credit institution.
Our payments department will carry out anti-fraud checks before approving the transaction and, for greater protection, you may contact us for further details before confirming the order.
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More than 24 hours have elapsed and I have not received the order confirmation email; what should I do?
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If you see the confirmation message at the time of purchase, we recommend checking the spam folder. If you do not find the order confirmation email, contact our Customer Service
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What are the available payment methods?
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On Moschino Online Store you can make the payment by:credit card, debit card or prepaid card belonging to any international circuit, bank transfer, PayPal, iDeal (in Holland), Sofort (in Austria, Belgium, Germany and United Kingdom), Wechat and Alipay (in China).
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What are the shipping costs?
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You can view shipping costs at the time of purchase and select Standard shipping or Express shipping, where available.
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What does the warranty provide for and how long is it?
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The warranty covers product defects with the exception of products used or treated improperly; by law, it is 24 months from the date of purchase of the product, shown on the receipt/invoice.
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What is the security code?
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On the Mastercard and Visa cards, the security code is a 3-digit number on the back of the card near the space reserved for the holder's signature. On American Express cards the security code is placed on the front of the card and consists of 4 digits.
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What to do if the parcel has been delivered to a UPS Access Point?
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Deliveries are made during office hours from Monday to Friday, excluding public holidays. After the first unsuccessful delivery attempt, the carrier will take your parcel to the nearest UPS Access Point, if present in your area. You will receive a UPS InfoNotice with all the details and information necessary for collection.
If, instead, there is not a pick-up point in your area, the carrier will make two more attempts, after which the order will be returned to our warehouse.
You will need to present a valid ID in order to collect your order at the UPS Access Point; if you cannot pick up the parcel personally, you can delegate another person to pick it up. If the parcel is not collected within 10 days, it will be returned to our warehouse and a refund will be made.
Alternatively, you can contact the carrier to arrange a second delivery attempt, at no additional cost.