The products purchased on are delivered within 5 working days from placing the order in Italy and EU, and within 8 days from all other destinations.

Delivery times may be subject to delays in case of festivities; couriers do not deliver on 25/12, 26/12, 01/01 and weekends.

Given the regulations applied by national authorities to try to contain the spread of Covid-19, standard delivery times may be affected.

For further information, please see the FAQs or contact our Customer Service.

For orders placed through credit card, consider an extra working day for regular administrative checks to standard shipping times. With regards to orders paid through bank transfer, the shipping times are calculated from the payment receipt confirmation.

For orders that contain pre-order products, the shipping times are calculated from the receipt of the confirmation email concerning the availability of the last product in pre-order which became available in chronological order.

Need help?

Our customer service is available from Monday to Friday, from 9.00 a.m. to 1.00 p.m. and from 2.00 p.m. to 6.00 p.m.