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FAQ

  • PRODUCTS AND SIZE GUIDE
  • How can I wash the garment?
    How do I choose my size?
    What is the composition of the garment?

  • PURCHASE ONLINE
  • How can I place an order?
    I have a promotional code, how can I use it?
    What is a pre-order and how does it work?
    What is the promotional code and how does it work?

  • MY ACCOUNT
  • Do I need to be registered to purchase from Philosophy di Lorenzo Serafini Online Store?
    How can I change my account details?
    How can I register?
    I forgot my password, what can I do?

  • NEWSLETTER
  • How can I subscribe to the newsletter?
    How do I unsubscribe from the newsletter?

  • ORDERS AND SHIPPING
  • Can I cancel or change my order (add or delete items)?
    Can I choose the day and/or time of delivery?
    Delivery Time
    How can I check the status of my order?
    How can I track my order shipment?
    How can I verify that my order has been confirmed?
    Is payment secure?
    What are the shipping costs?
    What do I do if the parcel has been delivered to a UPS Access Point?
    What does the warranty cover and how long does it last?
    What is the security code?
    Who should I contact for assistance in the event of a garment defect?

  • RETURNS AND REFUNDS
  • Can I receive a refund on a different card than the one I used for my order?
    How can I change my purchase?
    How can I make a return?
    How long does it take to receive a refund?
    How will I be refunded?
    I filled out the return form but I changed my mind and decided to keep the item. What should I do?
    Is it possible to return a product to a physical point of sale?

Need help?

Our customer service is available from Monday to Friday, from 9.00 a.m. to 1.00 p.m. and from 2.00 p.m. to 6.00 p.m.