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FAQ

  • PRODUCTS AND SIZE GUIDE
  • How can I wash the garment?
    How do I choose my size?
    What is the composition of the garment?

  • PURCHASE ONLINE
  • How can I place an order?
    I have a promotional code, how can I use it?
    What is a pre-order and how does it work?
    What is the promotional code and how does it work?

  • MY ACCOUNT
  • Do I need to be registered to purchase from Philosophy di Lorenzo Serafini Online Store?
    How can I change my account details?
    How can I register?
    I forgot my password, what can I do?

  • NEWSLETTER
  • How can I subscribe to the newsletter?
    How do I unsubscribe from the newsletter?

  • ORDERS AND SHIPPING
  • Can I cancel or change my order (add or delete items)?
    Can I choose the day and/or time of delivery?
    Delivery Time
    How can I check the status of my order?
    How can I track my order shipment?
    How can I verify that my order has been confirmed?
    Is payment secure?
    What are the shipping costs?
    What do I do if the parcel has been delivered to a UPS Access Point?
    What does the warranty cover and how long does it last?
    What is the security code?
    Who should I contact for assistance in the event of a garment defect?

  • RETURNS AND REFUNDS
  • Can I receive a refund on a different card than the one I used for my order?
    How can I change my purchase?
    How can I make a return?
    How long does it take to receive a refund?
    How will I be refunded?
    I filled out the return form but I changed my mind and decided to keep the item. What should I do?
    Is it possible to return a product to a physical point of sale?

  • IMPORTANT INFORMATION - COVID-19
  • Does your UPS courier continue to ship normally?
    How long will my order take to arrive?
    How long will the pick-up take after making a return?
    Is Customer Service still available?
    Is it safe to buy on your website?
    Which address can my order be shipped to?

Need help?

Our customer service is available from Monday to Friday, from 9.00 a.m. to 1.00 p.m. and from 2.00 p.m. to 6.00 p.m.