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FAQ

  • PRODUCTS AND GUIDE TO SIZES
  • How can I wash it?
    How do I choose the size for me?
    What is the composition of the garment?

  • PURCHASE ONLINE
  • How can I place an order?
    I have a promotional code, how can I use it?
    What are they and how does the promotional code work?
    What is that and how does a pre-order work?

  • MY ACCOUNT
  • Do I need to be registered to buy on the Philosophy di Lorenzo Serafini Online Store?
    How can I change my account info?
    How can I delete my account?
    How do I register?
    I have forgotten my password – what can I do?

  • NEWSLETTER
  • How can I cancel my newsletter subscription?
    How can I sign up for the newsletter?

  • ORDERS AND SHIPMENTS
  • Can I cancel or change the order (add or delete items)?
    Can I choose delivery day and/or time?
    Delivery Time
    How can I check the status of my order?
    How can I track the shipment of my order?
    How can I verify that my order is confirmed?
    In case of garment defects, who should I contact for assistance?
    Is payment secure?
    More than 24 hours have elapsed and I have not received the order confirmation email; what should I do?
    What are the available payment methods?
    What are the shipping costs?
    What does the warranty provide for and how long is it?
    What is the security code?
    What to do if the parcel has been delivered to a UPS Access Point?

  • RETURNS AND REFUNDS
  • Can I receive a refund on a card other than the one used for the order?
    How can I make a return?
    How can I replace my purchase?
    How much time is needed to receive a refund?
    How will I be reimbursed?
    I filled out the return form but I have changed my mind and have decided to keep the order. What do I need to do?
    Is it possible to deliver a return to a physical point of sale?

Do you need any help?

Our customer service is available from Monday to Friday, from 9.00am to 1.00pm and from 2.00pm to 6.00pm.